Smart Energy Change Consultant

  • Full-time
  • Contract Type: Permanent contract

Company Description

Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance.  We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone.      

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.

Job Description

The Role

The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It’s a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment.

The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers.

In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel.

For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders.

You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input.  You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate.

Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate.  You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable.

The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills.

It will also require active involvement in the team’s Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements.

The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English.


Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to:

  • Providing advice and ‘critical friend’ support to various parties and stakeholders involved in the change process
  • Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue
  • Developing detailed business requirements with stakeholders
  • Working with industry and facilitating workshops to identify the impacts of change
  • Producing project plans for each change
  • Preparing and delivering clear presentations to a variety of forums
  • Reviewing and responding to industry consultation responses
  • Partnering with and challenging third-party IT providers on their deliverables
  • Producing high-quality change documentation in Plain English and line with internal standards
  • Establishing a robust business case for each change
  • Preparing accurate legal text, displaying a keen eye for detail
  • Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes
  • Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes
  • Managing, chairing, and facilitating industry forums as required to discuss and develop modifications
  • Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code
  • Contributing to our culture of continuous improvement
  • Leading on other work areas as directed by the Change Delivery Manager

Competitive salary plus bonus and excellent benefits package

London office (hybrid working 2/3 days a week)




Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector.

In addition, successful candidates will:

  • Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority
  • Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities
  • Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions
  • Have experience working with and managing third-party providers
  • Be able to develop effective relationships with external clients
  • Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality
  • Be a team player, able to work as part of a team and support colleagues

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

Additional Information

25 days annual leave, plus bank holidays
Profit related Bonus (discretionary)
Reward and recognition schemes
Flexible working
Private Bupa healthcare
Life Assurance (up to 4 times annual salary)
Matched pension contributions
Season Ticket Loan
Cycle to work scheme
Buy and Sell annual leave
Reimbursement of eye test and up to £50 towards glasses or contacts
Corporate gym rates
Employee Assistance Programme
Summer and Christmas parties, along with monthly Gembar

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