For the last 20 years, Talan has been advising companies and administrations, supporting them and implementing their transformation projects in France and abroad. With a presence on four continents, Talan has more than 4,500 consultants and aims to exceed $1B in revenue by 2024.

Talan leverages innovation and operates in areas related to technological changes such as Big Data, Cryptocurrency, and Artificial Intelligence.

We rely on both technological leverage and the strength of our DNA based on collective intelligence, agility, and a taste for entrepreneurship.

Talan has been operating in the US since 2006, advising major companies in the Finance and Luxury Goods industries.

Responsibilities:

• Central POC for business and technical teams
• Responsible to coordinate and provide leadership to the Managed Sevices and FTE resources
• Managed Services FICO, BASIS, CPI, ABAP, Security,
• FTE Ariba, Concur, BA. Code release coordinator
• Should have SAP project management experience i.e. SAP Functional knowledge a must
• Responsible to manage daily production call at 7.30 am EST with offshore resources (SAP AMS, overnight support)
• Should run the daily production call and triage the production issues ( L1 , L2, L3)
• Assign the L1 and L2 ticket to the SAP AMS team members and track there progression on daily basis.
• Represent the Production support team in the L3 (project meeting to review the L3 issue and handover to the L3 team for resolution).
• Conduct L1 and L2 resolution meeting thru the date to resolve the open item and remediation.
• Production issues are high priority and need immediate auctioning and remediation (SAP PM for AMS is responsible to address these issues and escalate to me as appropriate action needed)
• SAP PM for AMS team is responsible for the weekly production issue status report
• SAP PM responsible to manage the tickets in JIRA and SNOW
• Maintain the relationship with SAP HEC team for weekly status of the infrastructure update
• Responsible for daily production report submission to business and technical users (8.00 am EST need to review the status and take action if any issues).
• Responsible to manage the code release and indexing in confluence and SAP solman.
• Responsible to represent the SAP project support team in the CAB meeting if code release is required.

Qualification:

• 5+ years of Project management experience (good if PMP but not required)
• Prior experience handing production support teams
• SAP S4 knowledge is must
• MBA or business background would be good but not required
• People management skill is must
• Conflict resolution skill is must

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵 Competitive salary
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

The salary range for this role is US$85,000 - US$145,000