Trading Support Analyst (Fixed Income)

  • New York, NY, USA
  • Full-time
  • Contract Type: Permanent contract

Company Description

Are you passionate about digital transformations, data, IoT or AI and are you looking to join a dynamic and ambitious team? 

Don’t hesitate and join Talan! 

For the last 20 years, Talan has advised Companies in the Finance and Luxury Goods Industries. Talan has helped its clients transform their businesses and deploy innovative projects globally. Talan is a global company present on five continents.  

Today, Talan has more than 4,000 consultants and aims to exceed $1B in revenue by 2024.  

Talan leverages innovation and operates in areas related to technological changes such as Big Data, Cryptocurrency, and Artificial Intelligence. 

We rely on both technological leverage and the strength of our DNA based on collective intelligence, agility, and a taste for entrepreneurship. 

Job Description

We are looking for a permanent candidate to join our consulting team as a Support Analyst to support our client, a leading international investment banking.

Our client's Support team is in charge of electronic trading, trade capture, pricing, risk and market access technologies. 

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. 

Candidates will be exposed to electronic trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

Primary tasks include but are not limited to:

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the Fixed Income department
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment
  • Crisis Management with communication to end-user and senior management
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
  • Communicate with users regarding application outages and upcoming events like release, project
  • Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
  • Respond to end users within timeframe dictated by the severity of the problem, document and track case histories, issues, and action steps
  • Respect internal IT norms, standards and processes
  • Timely reporting of production and project status to client and IT management
  • Effective and efficient oral and written communication with various audiences at appropriate levels.
  • Partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
  • Partner with development teams (NY/Paris) on release management.
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
  • Effectively manage the Client Relationship with the end user community.


Competencies required:

  • Strong analytical skills, follow-up capability and problem solving ability.
  • Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
  • Flexible and adaptable to new environments. Quickly learns new systems/products.
  • Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
  • Experience in financial products (Fixed Income) / financial industry business processes / trading system
  • Team-oriented, client-focused and open to different ideas/viewpoints.
  • Capable of prioritizing tasks and multi-tasking projects.
  • Thrives in a high-pressure and time-sensitive environment.

Competencies desired:

  • Knowledge of derivative product lifecycle workflow

Technical skills required:

  • Competency in SQL
  • Knowledge on Client/Server application
  • Comfortable working on Windows/Unix environments
  • Competency in Microsoft Office applications (e.g. Excel)

Technical skills desired:

  • Middleware experience (Tibco, RMDS, Ultra Messaging)
  • Network experience
  • FI/FX functional knowledge
  • Agile development methodologies

 Prior Work experience:

  • Previous experience in a support team facing trader and sales (3 years +)
  • Previous experience working with developer or Business Analyst
  • Previous experience in financial industry

 Education required:

  • BS degree in Computer Science or equivalent
  • Degree in finance is a plus

Languages required:

  • English
  • French is a plus


Additional Information

Fixed Income, Trading System, SQL, server application, Unix,