Passionate about digtal, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale? 

For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in France and abroad.   

 To do so, we rely both on technological leverage and on the strength of our DNA based on collective intelligence, agility and entrepreneurial spirit.   

With a presence on five continents and more than 3,500 employees, our goal is to reach more than a €1 billion revenue by 2024. Innovation is at the heart of our development and we are involved in areas linked to the technological changes of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.  

 Our values & playfields: 

• Intelligence collective 
• Agility 
• Entrepreneurship /Intrapreneurship 
• Promote diversity/mixity (Support to the Fondation femmes@Numerique...) 
• Commitment (employees, partners, schools, associations...)  
• Respect for human beings and quality of life at work  
• Open-mindedness and inclusiveness   

Together, let’s build Talan’s future: 

Present in Switzerland since 1997 in Geneva, Talan Switzerland now has nearly 100 employees. Initially focuse in the financial sector, Talan has developed in recent years in the watchmaking, insurance, media and services sectors and recently opened an office in Lausanne.

As a Talan Consultant you will have the opportunity to access project and team management functions, but also to highlight your initiatives by contributing to our business and organizational development. 

Today, we would like to strengthen our teams with a Consultant Service and  Application Management.

You will be based in Brussels and travels in Belgium  and Netherland could be required in the future for some days during the year.      

You will be in charge of the Service Management operational activities for Benelux Users. You will work with main objective to check and optimize business processes form the IT point of view. You will work with a multinational team under a service contract around the following topics:  

• Incident and Problem Management: ·
  • Check and optimize business processes with an IT focus
  • Check ticket status and contents. 
  • Check solutions and descriptions of ticket solutions.
• Point of reference to speed-up local actions due to central requests.
  • Begin to proactively provide solutions to prevent problems that occurs within his/her area of responsibility.
  • Meet IT responsible to evaluate the best solution to provide. Document known errors and work around.   
• Escalation Management:
  • Identify potential escalations and alert management proactively.  
• Quality:
  • Provide continual improvement recommendations/direction setting and advice within work team.  
• Capacity and Performance:
  • Analyze service performance data involving response time, resolution time, etc. to ensure the service levels agreement, according to central rules.
  • Analyze data and trends to define changes to increase application reliability, reduce maintenance costs, etc. and generate forecasts of capacity growth. 
• Application Lifecycle Management:
  • Maintain constantly update the “ALM” environment in alignment with the relative methodology.
  • Manage inventory, asset and configuration information maintenance for local applications and interfaces.
  • Ensure the recommended procedures, work methods and standards for regular operations on local applications such as live program release and control are developed and maintained.
  • Manage the decommissioning of local redundant applications.  
• Communication Management:
  • Manage communication and meeting with IT/ Business Departments.  
• Continuous Improvement: ·
  • Always focus possible improvements not only on major paradigm shifts or new inventions but also small changes that can improve business to achieve and work better.              

Who are we looking for:   

• International mindset
• Proactive approach
• Strategic thinking and planning
• Operational execution excellence
• Team and collaboration orientation
• Problem solving
• Performance driven
• Ability to develop and maintain professional and effective relationships with internal customers (ITBP, PMO, Sales, Finance, Supply Chain etc.) and external stakeholders (IT Suppliers, Consultants,)
• Effective written/verbal communication skills
• Experience in FMCG companies (Will be considered as a plus)  

IT Skills:

• experience in SAP (technical and functional)
• Business Intelligence experience
• experience in IT Support commercial company, knowing processes and rules

Service Management: Certifications (ITIL career and similar)

Language Skills: Fluency in English