At Talan we are looking for people like you: innovative, talented and eager to improve every day in our environment.

For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa and Asia.

Our main goal is to support organizations in their journey to the future. In Talan Spain we make it real through digital transformation.

We put people at the center, and we rely on collective intelligence, diversity, pragmatism and agility. We believe in environments based on trust, excellence, collaboration, flexibility and respect.

In addition, we lean on cultural, business, Agile and technological transformation through Artificial Intelligence, Big Data, Blockchain and RPAs.

We are looking for a Network Engineer with a growth mindset who will be part of a team that is working closely with its stakeholders on network architecture design and problem investigations.

Your responsibilities are:

• Network engineering tasks around network architecture, problem investigation and project type of work.
• Support the Head, Infrastructure and Platform Unit in the design and architecture of services, ongoing service delivery and support, ensuring that the services meet agreed customer requirements, that the service is within the agreed budget and meets the defined SLAs
• Work closely with the Business Relationship Management (BRM) and customer, including periodic service reviews and meetings with the customer to understand their concerns and requirements.
• Participate in disaster recovery and business continuity plans, with adequate geographical distribution for client-hosted environments and conduct periodic physical infrastructure disaster recovery and redundancy tests, in liaison with business owners identify dependencies to improve service restoration time
• As a team, prepare and perform complex, high impact, and high-risk changes
• Perform Tier 3 “stand-by” services during weekends, holidays and outside of normal working hours when Tier 2 cannot solve the incident; assist in Major Incidents and security incidents where required
• Ensure that all actions and discussions pertaining to issues escalated from Tier 1 or 2 support are completely documented in ServiceNow
• Work on assigned problems to find and eliminate the root cause of issues that result in incidents
• Work continuously with Tier 2 technical support to improve their knowledge and capabilities to handle work that they have not done previously
• Design and implement automation to enhance operational efficiency, resiliency and rapid provisioning of servers and software
• Provide other ad-hoc support to other units as required – this includes the participation in special projects or support of service delivery for short periods of time on a part-time or full-time basis upon request from the senior management
• Contribute to the success of the team, prioritizing work based on the needs of our customers and the business
• Contribute to a culture of continuous improvement and team building within the team
• Be proactive, with a clear ability to think beyond boundaries, take controlled risks and assume responsibilities. Look to improve and add efficiency to current processes

It is required:

• A minimum of five or more years’ experience managing and configuring networking solutions, including: Broad technical background and knowledge of IT services; managing and configuring networking infrastructure, network security and customer Internet access services; managing and configuring Cisco equipment; managing firewalls and load balancers; managing VPN gateways; working in a 7/24 data centre environment; configuring and using enterprise network monitoring applications.
• Disaster Recovery planning and implementation.
• Implementing good practices for IT operations and service management
• Experience at Implementing security measures
• Excellent understanding of network infrastructure and the interaction with other infrastructure components such as computing systems, virtualisation platforms, storage systems, operating systems and backup systems
• Hands-on experience of designing, transitioning and delivering managed network, network security and customer Internet access services
• Troubleshooting, capacity planning, root cause analysis and experience in monitoring tools/frameworks (e.g. Nagios, ELK, Splunk, SCOM, NNMi)
• Excellent written and oral communications skills with ability to prepare and present technical documentation, business cases and project proposals and exercise influence without formal authority
• Good conceptual thinking, analytical and problem-solving skills
• Ability to optimise across the shared on-premise infrastructure and retain a strong customer focus
• Ability to work with a high degree of autonomy, handle changing priorities taking into consideration their related business impact

What we offer?

• Full time and permanent employment contract
• Smart Office Pack
• Training and Career Development
• Benefits & Perks like private medical insurance, life insurance, lunch and transport cards as part of the flexible remuneration pack