We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our fast growing company and to contribute to the revolution of how people watch TV.  Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with open organization structure and solid management and your culture fits our culture then we are the right place for you!

COMPANY CULTURE

• Perfection is our lifestyle
• Integrity is in our DNA
• Employees are our family
• We are young, very ambitious and dedicated to achieving success

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company even better.

The Tier 1 Support Engineer will be responsible for managing customer issues through completion either by resolving the issues directly or following an appropriate escalation path to the Tier 2 Support resources. 

Responsibilities:

1. Provide support and technical issue resolution
2. Document all incidents in the incident tracking system, and manage incidents to closure
3. Manage client expectations on tickets, prioritize workload
4. Monitor and respond to operating and error messages
5. Function as a technical expert across multiple project assignments
6. Full-time position

Required technical skills and experience:

1. Bachelor's degree in computer science or related field
2. At least 1 years of experience in a Tier 1 Desktop Services role
3. Experience working with an online ticketing system
4. At least 1 year supporting Linux technologies in a production environment.
5. Docker knowledge and  DVB standards  will be plus 

Required personal qualities:

1. Excellent communication skills
2. Excellent problem-solving and troubleshooting skills
3. Should be a fast learner
4. Honesty and integrity
5. Patience and kindness 
6. High level of punctuality and responsibility 
7. Desire to learn and develop professionally

Other requirements:

1. Ability to work in EST time zone
2. Ability to work during the weekends

Benefits that are awaiting you if you join us:

1. Work from absolutely ANYWHERE in the world with internet connection
2. Opportunities to develop professionally
3. Friendly, professional, highly motivated and productive team that wants to develop professionally
4. Creative Environment where You will never be bored!

Join us!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! 

Press "I'm interested" and submit your application. We would love to see in comments an explanation of why we should hire you for this position.