We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our fast growing company and to contribute to the revolution of how people watch TV. Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with open organization structure and solid management and your culture fits our culture then we are the right place for you!

COMPANY CULTURE

• Perfection is our lifestyle
• Integrity is in our DNA
• Employees are our family
• We are young, very ambitious and dedicated to achieving success

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company even better.

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong, lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection. 

Daily activities include:

1. Handle inquiries made via email, telephone or in person: answer questions concerning products and services and provide information about Company policies and procedures
2. Handle customers complaints and assist the customer with maintaining a positive image of the company
3. Accomplish sales and targets by completing related results as needed
4. Make "add-on" sales: additional service, loyalty programs, and extended warranties
5. Process orders and payments in the CRM system
6. Determine eligibility by comparing information provided by clients to Company procedures
7. Comply with company's rules
8. Work as a team player, foster open and constructive communication
9. Maintain and improve quality results by adhering to standards and guidelines
10. Maintain communication by reporting problems
11. Undertake customers research to improve the service
12. Update job knowledge by studying new product descriptions
13. Participate in educational opportunities

Required skills and experience: 

1. Be fluent in Polish, upper-intermediate English
2. Must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!
3. Be natural caretaker
4. Be practical, compassionate, caring, and motivated to help others
5. Great communication, listening skills, and positive attitude
6. Be flexible with schedule
7. Know computers, networks, and CRM software
8. Prior customer service experience is not necessary
9. University degree is recommended but is not necessary
10. It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Benefits that are awaiting you if you join us:

1. Compensation in direct correlation to your knowledge and talent
2. Flexible schedule and working hours
3. Work from ANYWHERE around the world

Unlimited opportunities for self-realization:

1. Friendly, professional, highly motivated and productive team made up from best of the best
2. Creative Environment where You will never be bored at work again!
3. And....slowly, but surely we are getting ready to conquer the world.

Join us!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! 

Press "I'm interested" and submit your application. We would love to see in comments an explanation of why we should hire you for this position.