About Our Company

• TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry.
• Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner.
• We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA.

For more information : www.trackwizz.com

                . Taking ownership of customer issues reported and seeing

                .  problems through to resolution.

· Installing applications in IIS and setting up and updating SQL Server database.

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

·Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

·Ask customers targeted questions to quickly understand the root of the problem.

· Track issues through to resolution, within agreed time limits.

·Talk clients through a series of actions, either via phone, email or chat, until they’ve solved technical issues.

· Provide prompt and accurate feedback to customers.

· Refer to internal databases or external resources to provide accurate tech solutions.

· Prioritize and manage several open issues at one time.

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

                  · Prepare accurate and timely reports