Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

• Competitive Salary package
• Work from home Set Up 
• Monday to Friday roster with flexible day shift schedules between 6am to 9am
• HMO coverage with free dependent
• Life Insurance Coverage
• We promote within the company! Look no further to take the next step in your career

What will a normal day look like?

The Business Analyst will be required to work closely with all internal departments, external clients, and their stakeholders.

Duties and responsibilities:

• Provide structure in analysing and addressing business problems and opportunities  
• Provide regular business reports and analysis with solutions for identified business problems or opportunities 
• Ensure reports and analyses are comprehensible to all stakeholders 
• Use reporting tools effectively and efficiently 
• Develop and implement Data Management System  
• Provides quantifiable measures of effectiveness of business initiatives and processes 
• Identify, understand, and articulate internal business requirements  
• Regularly conduct research both internally and externally to identify opportunities for business process changes or improvement 
• Regularly review existing business processes and ensure are streamlined, efficient and effective always 
• Assist on business projects with process design, gap analysis activates, As-Is and To-Be Analysis 
• Support Integration decisions and highlight impacts associated with end-to-end processes 
• Work closely with business stakeholders, Finance, and IT Departments for development of initiatives such as financial plans, business process and systems 
• Ensure complete and accurate documentation of reports, analysis, updated business processes 
• Can engage and communicate recommendations to senior stakeholders 
• Facilitate meetings and workshops relating to Business Reports presentation 
• Help as directed on ad hoc tasks and projects as directed by the stakeholders or the Country Manager 
• Any other related tasks which may be necessary from time to time 

Essential  

• Excellent communication skills both written and verbal 
• Excellent organizational and documentation skills 
• Excellent analytical skills and detail orientation e.g. spot trends and opportunities in data, analyse high-volume and multi-dimensional data from varying sources) using quantitative approaches (e.g., statistics, machine learning methods, etc.) 
• Exceptional problem-solving skills, critical thinking, conflict management, and collaboration skills 
• Effective relationship building through positive communication 
• Expertise in requirements gathering, process mapping, creating user stories, and acceptance criteria to guide development teams. 

Personal Requirements  

• At least 5+ years work experience in the same capacity with focus on technical and database-driven projects 
• Can translate complex quantitative analysis to business application questions with data 
• Advance knowledge of Microsoft Office suite  
• SQL / PostgreSQL knowledge an advantage 
• Strong understanding of agile and waterfall methodologies.  

Hit the I'm Interested button to apply!

Can you think of a highly suitable referral? Select Refer a friend now!

*Terms & Conditions Apply

At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

Like & Share the TSA FB Page and be up to date with TSA News!

Facebook PH

Check out our social media pages:

Instagram

LinkedIn

TSA Page

Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300