At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. 

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well. 

As a Customer Support Officer you will answer inbound calls from customers, build rapport and provide outstanding customer solutions. You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints and trouble-shooting issues. Don’t worry – we will teach you everything! 

What you need to know: 

• Base Salary of $50,500 + Super + Monthly Incentive Structure and penalty rates on weekends!
• Life's better with a roster that works for you and your lifestyle, so we have a few options to choose from! You'll have the choice to work an AM, PM or Full rotating roster! 
• WFH Flexibility: First week of training will be conducted on-site. Thereafter you will operate on a work-from-home model. On-site requirements will be circumstantial. 
• Earn a Cert III in Business!

What you'll do:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Provide expert advice and troubleshoot technology faults that customers might be facing
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, have confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required 

What makes you perfect for this role: 

• Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!
• Open to learning new skills, implementing them and celebrating your wins 
• Exhibit resilience, and techniques to allow you to perform at your best 
• Strong multi-tasking skills, ability to easily navigate computer systems
• You have a solution based mind-set, always ready to solve a problem 
• Have a fixed internet connection and suitable work from home set-up
• Available for the hours within your roster. Hours of operation are 5am-9pm Monday-Sunday (Penalty rates apply)  

If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you!! Submit your application and you will hear from our recruitment team very soon!

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/