Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

• Highly competitive salary package
• Onsite Work Set Up
• Day to Mid rotational roster from Monday to Friday
• HMO coverage with free dependent
• Life Insurance Coverage
• Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
• We promote within the company! Look no further to take the next step in your career
• Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
• 1 full time role available

Who are we looking for?

The Network Engineer – supports, maintains and develops the network, enhancing and making improvements where appropriate. Proactively monitoring and managing the performance of critical equipment and services, including network equipment and VM environments, identifying, recommending and applying solutions to resource issues. 
Keeping in mind the security issues of the organization, are always be prepared to design and implement security countermeasures, when network vulnerabilities arise.

The Network Engineer is responsible for installing routers, Switches, and Firewalls as well as any other hardware and software upgrading that are essential for communication networks to function properly. The Network Engineer plans and executes the layout of cables and other required components for network systems. They maintain and troubleshoot network systems, resolves and rectifies if any issues occur.

The Network Engineer will manage existing networks and monitor the traffic. They are required to also work in coordination with the software and hardware teams to get the necessary network equipment in place. The Network Engineer will work in collaboration with network engineers, systems administrators and other professionals in network setup and configuration. They have to assess the existing network technologies to increase the performance, security & efficiency. They are also required also examine and evaluate the network performance and will make changes wherever required. 

Essential 

• A minimum of 5 years hands-on experience as a Network Engineer
• Practical experience in the administration and support of a multi-site network or in a similar technical support capacity
• Knowledge/Experience in Cisco Campus and Data Centre Switching (Catalyst 6800, 9300/9200, 3850, 2900, Nexus9k), Routing (ASR1k, ISR4k, 3900, 2900) and Wireless (WLC, WAPs) technologies
• Knowledge/Experience in Cisco Security solutions such as Cisco NGFW and IDS/IPS (ASA and Firepower Threat Defense), Cisco WSA (Web Security) for Internet Access Filtering, Secure Endpoint (AMP for Endpoints), Cisco AnyConnect VPN Client
• Knowledge/Experience in VoIP (Voice Over IP) platforms and technologies, Cisco Unified Comms (CUCM, CUC, IM&P, Exchange Messaging Integration), ISDN PRI and SIP trunks and CUBE/SBC gateways
• Working knowledge/experience in LAN/WAN technologies and solid understanding of networking across an MPLS/IPVPN environment
• Experience working with MS DNS, DHCP, IIS, or NPS technologies
• Experience in change management and ITIL based ticketing systems like Service Desk
• Strong diagnostic and troubleshooting skills with systematic approach in identifying faults and pursuing paths to resolution
• Self-starter, able to work as part of a team and independently work without supervision
• Capable of managing complex technical issues, multi-task between priorities and provide communication updates
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment 
• Excellent documentation and communication skills
• Minimum level of certification achieved - Cisco CCNP – Routing & Switching, Security or Voice

Desirable 

• BA/BS in a computer or engineering related field or related certification
• Previous experience in a Contact Centre/BPO or Telecommunications industry is desirable
• Knowledge and understanding of virtualization technologies particularly VMware is desirable
• WAN acceleration such as Riverbed Steelhead/SteelFusion experience
• Threat hunting and “pentesting” experience
• Asterisk or Linux based PABXs experience
• Ongoing commitment to extending skills through self-study and training

How do you prepare for your digital assessment?

Be confident, speak audibly, dress professionally, record audio & video in a conducive and neat space. Most especially, prepare before answering each question and ensure to complete each step!

Hit the I'm Interested button to apply!

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*Terms & conditions apply

At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300