Company Description

TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing a range of our customer service roles back to Australia. 

At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:

• Hybrid work model- Work from home 2 days per week*
• You can chose to work a 9 or 10 day fortnight*
• Internal career progression
• 4 weeks of full paid training
• Attractive monthly commission structure
• Choose your pay day through the Wagestream app!
• KPI driven incentives; paid days off, cash and holiday prizes
• Discount at gyms and on healthcare plans 

*Applicable post 3 month review 

You describe yourself as – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

What will a normal day look like?

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

• Answer incoming calls and provide a positive customer experience
• Navigate through multiple systems whilst maintaining customer engagement on the phone
• Confidently handle customer enquires, utilise problem solving skills to provide value based solutions 

About you;

You can commit to full-time roster, 38 hrs per week: Monday - Saturday between the hours 7.30am - 7.30pm 

This role is subject to a police clearance.

Submit your resume today and one of our friendly recruiters will be in touch!

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/