Who are we?

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.

What should you expect from us?

• *10K Signing Bonus!
• The shift is 6am – 3pm Monday to Friday
• HMO coverage with free dependent
• Life Insurance Coverage
• Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
• We promote within the company! Look no further to take the next step in your career 
• 1 Full time role available

What will your normal day look like?

The Instructional Designer is responsible for designing, developing and implementing effective and efficient, flexible and innovative best practice learning and development initiatives and solutions including e-Learning modules, to build capability and meet business needs with a focus on continuous improvement.

What will you do?

The Instructional Designer will directly report to the Training Design Manager and will work collaboratively with internal and external stakeholders to work on writing training material for both face to face and blended learning environments. The Instructional Designer is also responsible for training strategy implementation, assessing training effectiveness, identifying training and development needs of current clients, driving suitable training initiatives that build capability across all roles at TSA, and must strive to exceed both TSA and Client training objectives.

Essential

• 2 years+ Proven working experience in instructional design with best practice principles
• Must be very proficient in using the Articulate360 e-Learn authoring tool
• Experience developing and conducting instructor-led training, either live or via webcast, implementing blended learning approaches
• Demonstrate an understanding of bridging capability gaps to achieve business outcomes 
• Experience in using authoring tools to design
• Solid knowledge of course development software and at least one Learning Management System
• Excellent knowledge of learning theories and instructional design models
• Knowledge & application of adult learning principles in Lesson and curriculum planning skills
• Strong interpersonal skills in both client interactions and team interactions and a willingness to interact with clients on a regular basis
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Strong written and verbal English grammar, spelling, punctuation, usage & pronunciation
• Experience taking, creating, or administering online asynchronous training
• Ability to use common Microsoft office products in particular PowerPoint and Word
  • Microsoft PowerPoint: basic text formatting, tables, master layouts, text and title placeholders, entering slide notes; ability to use graphic design features to create screen layouts
• Ability to maintain & access files in an organised fashion on both local hard drive & network drive
• You will be required to submit a demonstration of undertaking of formal qualifications or development in learning design, instructional design and/or adult learning
• Amenable to both Work from Home and onsite set up dependent on business needs
• Must have at least 20Mbps home internet speed
• Must have a conducive working space
• Applicants must be based in the Philippines. If a foreign national must have an active Philippine Working Visa.

Desirable

• Basic HTML and Flash programming knowledge
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
• Experience with mobile platforms
• BS or MA degree in instructional design, educational technology or similar (desirable)

Hit the I'm Interested button to apply!

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*Terms & Conditions apply

At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300