Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

• 15K salary package with allowance (Plus 2K upon regularisation)
• On-site in MOA Complex
• Flexible roster between day and night shift, Mon to Sun (assured consecutive days off)
• Night Differential (if assigned to night shift) & performance based incentives offered
• Non-Voice
• HMO coverage with free dependent
• Life Insurance Coverage
• Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
• We promote within the company! Look no further to take the next step in your career
• Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!

What will a normal day look like?

The Order Management Agent ensures customer satisfaction by accurately provisioning customer details into CRM tool of client and TSA (current and legacy), proactively monitoring completion, performing order remediation in a timely and effective manner. Potential contact to customers and other departments to fulfil services.

What will you do?

• Enter order details into client systems to initiate commissioning of product/s
• Where e required, phone customer or liaise with contractors to schedule installation and/or delivery
• Investigate and take steps to rectify rejected service orders
• Recontact customer/s and if required, modify orders and complete voice signature recording

• High School Diploma (Must have least 6 months relevant experience). Vocational Diploma/Short Course Certificate, Bachelor's/College Degree (no exp. required).
• Meets the typing requirement. (35WPM Non Voice)
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Can multitask and has high attention to detail.
• Amenable to work on-site in Pasay
• Able to support a WFH set up as needed with conducive work space and home internet

Hit the I'm Interested button to apply!

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*Terms & Conditions apply

At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300