Customer Service Representative

  • Troode St, West Perth WA 6005, Australia
  • Full-time
  • Department: Sales
  • Employment Type: Full-Time

Company Description

Company Description

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

What is in it for you?

  • Chose to work or 9 or 10 day fortnight *
  • Work in office for the first 3 months, then move to work from home 2 days per week *
  • Gain a Cert III in Business, fully paid, completed during work hours
  • Internal career progression 
  • 5 weeks of full paid training
  • Salary increase of $2000*
  • Monthly commission structure 
  • A supportive and vibrant culture  

*Applicable upon 3 month review

You describe yourself as – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

What will a normal day look like?

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

  • Navigate through multiple systems whilst maintaining customer engagement on the phone
  • Answer incoming calls 
  • Confidently handle technology faults, complaints and trouble-shooting issues

About you

This is a full time role with no flexibility. The hours are Monday - Friday between 7am - 7.45pm and shifts are 7.6 hours. 

You must be located within the Perth CBD 

This role is subject to a police clearance and background checks. 

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Additional Information

Want to know more? Check out our social media pages:

  • Website: https://tsagroup.com.au/
  • Instagram: tsa_group_
  • LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
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