What your day will look like?

As a Claims Consultant for our client IAG, you will be the voice representing our insurance partner resolving major property damage claims which could be a result of flooding, fires or other natural disasters.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience as you support the end to end management of their claim. 

An overview of the role;

• Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts)
• 3-6 weeks full time paid training in the comfort of your own home
• Permanent full-time role available - start date - Late May, early June
• You must be located within Melbourne to be successful in the role
• Healthy work/life balance
• Must have “Fixed” internet connect with appropriate home office set up
• Hybrid working - Training will be from home, and then you would be require to attend our Burwood office once per fortnight. Flexibility may apply 

How you will do it?

• Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
• Manage inbound and outbound calls to resolve enquires and answer concerns related to property damage
• Liase with suppliers and repairers to validate, assess and repair property insurance claims
• Accurately record detailed customer interactions and process account information
• Accurately manage customer expectations regarding their insurance and claim process

What About You?

• Passionate about customer service and helping others
• Confidence in taking ownership of calls to problem solve and come up with solutions
• A high degree of patience and empathy for others in difficult situations
• Able to multi-task and manage time effectively without compromising service levels
• Team player, working collaboratively to exceed expectations
• Highly adaptable and welcomes change
• Fully Vaccinated

Why work with us?

• Work in a fun, friendly and supportive (virtual) team environment
• Rewards & Recognition including VIP tickets events and cash prizes
• Comprehensive training, with ongoing coaching and development
• Career progression; work your way up and across the business 

TSA conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including credit checks, and working rights check. 
 

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/