TSA Group are Australia's leading specialists in customer consultancy and services. 

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with Australian brands.

TSA Group is looking for a IT Specialist Desk Support with experience in the IT industry. This role will be part of a technical team responsible for resolving issues and delivering solutions company wide. This role is to ensure proper computer and software operation, to assist users when problems occur.

What's in it for you?

• A competitive salary with clear progression pathways 
• An excellent opportunity to broaden exposure to behind-the-scenes operations of a high volume work force
• The freedom to assist in the implementation and support of various systems and software rollouts throughout the business
• An exciting role working in a highly collaborative, dynamic and progressive team

The Role

The IT Support Specialist will be responsible for receiving, prioritising, documenting, and actively resolving user requests. A typical day will be incredibly dynamic and hands on, seeing the role resolve requests that include hardware connection issues, physical desktop, passwords and asset fleet of computers.

This will require the person to have IT technical skills, service orientation, time management and ability to prioritise tasks in addition to soft skills that include teamwork, agility, problem-solving, and autonomy.

Key Responsibilities:

• Helpdesk / Desktop Support
• Communication / Relationship Management
• Hardware / Software Management
• Problem Solving & Troubleshooting
• Network & IT Infrastructure Management

Key Requirements

Please consider these requirements before applying for this role:

• Basic fundamental knowledge of Server, storage, database, network & security
• Requires basic knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange/Outlook, Microsoft Active Directory, SharePoint, IIS and/or other industry standard server platform service
• Requires basic understanding of LAN topology, routers, hubs, switches, firewalls and network protocols and services, including WAN/ MPLS, TCP/IP, DNS, WINS, DHCP, SMTP, SNMP, etc.
• Working knowledge of Microsoft Active Directory

If you're looking for an opportunity to truly develop your working knowledge in a large volume workforce, then apply today!