Claims Consultant

  • Full-time
  • Employment Type: Full-Time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

Job Description

What will you do?

As a Claims Consultant for our client IAG, you will be the voice representing our insurance partner resolving major property damage claims which could be a result of flooding, fires or other natural disasters.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience as you support the end to end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!

 

An overview of the role;

  • Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts)
  • 3-6 weeks full time paid training in our Burwood Office
  • Permanent full-time role available - 4th April & 11th May
  • You must be located within Melbourne to be successful in the role
  • Healthy work/life balance working from the comfort of your own home 
  • Must have stable internet connect with appropriate home office set up
  • Hybrid working - after your training, you can work from home 3 days a week 

How you will do it?

  • Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
  • Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
  • Liase with suppliers and repairers to validate, assess and repair property insurance claims
  • Accurately record detailed customer interactions and process account information
  • Accurately manage customer expectations regarding their insurance and claim process

 

What About You?

  • Passionate about customer service and helping others
  • Confidence in taking ownership of calls to problem solve and come up with solutions
  • A high degree of patience and empathy for others in difficult situations
  • Able to multi-task and manage time effectively without compromising service levels
  • Team player, working collaboratively to exceed expectations
  • Highly flexible and adaptable – welcomes change
  • A love for learning new things

TSA conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including credit checks, and working rights check. 

 

Why work with us?

  • Work in a fun, friendly and supportive (virtual) team environment
  • Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more!
  • Comprehensive training, with ongoing coaching and development
  • Career progression; work your way up and across the business 

 

At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.

 

Additional Information

Check out our social media pages:

  • Website: https://tsagroup.com.au/
  • Instagram: tsa_group_
  • LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
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