TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra customer service roles back to Australia. 

What is in it for you?

• 5 weeks of full paid training
• Work from home 2 days per week 
• Chose to work or 9 or 10 day fortnight 
• Earn while you learn through a free qualification in Business
• Internal career progression and ongoing development 
• Work in a vibrant, fun culture alongside like minded professionals 

You describe yourself as – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

What will a normal day look like?

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

• Navigate through multiple systems whilst maintaining customer engagement on the phone
• Answer incoming calls from Telstra consumer customers 
• Confidently handle technology faults, complaints and trouble-shooting issues

About you

This is a full time role with no flexibility. Work a rotating roster, Monday - Friday between 7am - 7pm (7.6 hour shifts). 

This role is subject to a police clearance and background checks. 

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/