TSA Group are looking for an experienced Operations Manager to join our thriving Adelaide team.  

We are rapidly growing and looking for an Operations Manager who is ready to lead from the front, create a environment for leader development, people orientated actions and customer experience outcomes.  

As the Operations Manager you will be responsible for motivating, developing and supporting a team of leaders who manage front line team members. You will be able to be creative in your leadership approach and we encourage you to trial new ideas to find new ways of working with always striving for improvements in customer and employee experience. All to ensure each team can deliver the required performance and outcomes as defined by both TSA and the client.   
 
In this role, you will be leading through your Channel Managers (Contact Centre Managers) as you take full responsibility (that is both Strategic and Proactive Leadership) of the Operational Performance of your portfolio, ensuring best-in-class sales, service and saves contact centre outsourced services are sustained. 

Life at TSA 

We’re a dynamic, fast-paced business with a strong bias towards people, actions and results. We believe that enough is never enough. We are always striving to improve upon ourselves, through extensive development programs for all leaders and coaching programs for front line team members. We believe that through exceptional people leadership we can create world-class customer outcomes which has a genuine impact for our client. 
 
We work closely with our clients as partners to ensure that as a team we are able to provide the best possible outcome for their business requirements and our customers solutions. 

We take our work seriously but not ourselves! We value the relationships we have with our team and place emphasis on winning and celebrating as one team whilst having a good time along the way 

You’ll thrive at TSA if you love to roll up your sleeves and get involved, have a curious mind that leads to continuous improvement, a hunger to win and impressive sense of humour. You will receive:

• The opportunity to develop and grow your career with the largest privately owned companies in Australia, leading the Australian sector in Contact Centre outsourcing
• A role where you can make a difference for everyday Australian’s and for a large group of local Adelaidean resident employees
• Attractive base salary
• Monthly performance-based incentives
• Flexible hybrid working model

About you 

• Proven experience of leading high-volume sales and service contact centre teams
• A passion for Innovation – excited about the opportunity to identify and drive significant improvement in function design and delivery
• Creativity, forward thinking and an understanding of best practice contact centre solutions and services
• Confidence working in a fast-paced commercial environment
• Proven experience in generating and analysing reports
• A solutions-focused approach to problem solving
• Excellent communication skills
• A strong history of consistently achieving targets
• Strong stakeholder management

Our promise to you 

No two days will be the same, that we can guarantee. We offer you a job but promise you a career. We are proud of our OneTSA culture, and each day will bring exciting new opportunities and experiences.  

This is a fast paced and dynamic business that requires a highly collaborative and dynamic leader to take on well established clients. For a confidential discussion, apply below and a recruiter will be in touch with further information.