TSA Group are looking for an experienced Operations Manager to join our Melbourne Team. The expectation is to be present in the office at least 2 days per week. We have an office in Burwood as well as the CDB.

As the Operations Manager you will be responsible for motivating, inspiring and engaging a team of leaders who manage front line team members. You will ensure each team is able to deliver the required performance and outcomes as defined by both TSA and the client.  You will be able to be creative in your leadership approach and we encourage you to trial new ideas and think outside of the box.

In this role, you will be leading through your Channel Managers (Contact Centre Managers) as you take full responsibility (that is both Strategic and Proactive Leadership) of the Operational Performance of your portfolio, ensuring best-in-class sales and service contact centre outsourced services are sustained.

Life at TSA

We’re a dynamic, fast-paced business with a strong bias towards actions and results. We believe that delivering exceptional outcomes that have a genuine impact on our client's bottom line is a team sport. Creativity, adaptability, speed of execution and a customer-centric mindset enable our team to go the extra mile.

We take our work seriously but not ourselves! We value the relationships we have with our team and place emphasis on winning and celebrating as one team, and having a fair amount of fun along the way. 

You’ll thrive at TSA if you love to roll up your sleeves and get involved, and have a curious mind that leads to continuous improvement, a hunger to win and impressive sense of humour. You will receive;

• Attractive base salary
• Monthly performance based incentives 
• Work in a genuinely flexible environment
• Opportunity to develop and grow your career 

About you;

• Proven experience of leading high volume sales and service contact centre teams
• A passion for Innovation – excited about the opportunity to identify and drive significant improvement in function design and delivery
• Creativity, forward thinking and an understanding of best practice contact centre solutions and services
• Confidence working in a fast-paced commercial environment  
• Proven experience in generating and analysing reports
• A solutions-focused approach to problem solving
• Excellent communication skills
• A strong history of consistently achieving targets
• Strong stakeholder management 

This is a fast paced and dynamic business that requires a highly collaborative and dynamic leader to take on either well established clients. For a confidential discussion, please call Aleece on 0433 347 066 or simply apply now.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/