Inbound Retention Specialist

  • Full-time
  • Employment Type: Full-Time

Job Description

What will your day look like?

You will answer Inbound Calls and retain existing customers through building rapport and discover their needs. You will help your customer and offer personalised value-based solutions that will make your customers feel valued. 

Why come and join our team?

  • Your base salary will increase twice in the first 6 months
  • 4.5 weeks of paid training
  • Retention bonus each year

What incentive could you earn?

  • We pay your incentive monthly
  • A simple structure to understand which is covered in day 2 of training

TSA Perks

  • Career progression - we promote our leaders from within
  • Reward and recognition programmes which include heaps of technology prizes, cash & gift cards
  • We supply unlimited tea, coffee and hot choccy

    What makes you a great team member;

    A can-do positive attitude who is always ready to try new things. You can remain friendly and calm under pressure and confidently navigate systems. No call centre experience required and a retail or customer service/facing background is desirable.

    About you;

    Ability to work full time, 38 hours a week on a rotating roster between 7:00 AM - 7:30 PM Monday - Friday - no weekends!

    Paid Training starts in October 

    Submit your resume today to start your new career at TSA Group.

    Additional information

    At TSA, the health, safety and well-being of our team is our number one priority. In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.

    Check out our social media pages:

    • Website: https://tsagroup.com.au/
    • Instagram: tsa_group_
    • LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
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