Customer Service Representative

  • Troode St, West Perth WA 6005, Australia
  • Full-time
  • Employment Type: Full-Time

Job Description

We are currently looking for customer service consultants to join our team of dedicated customer service team members. At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:

  • Amazing office facilities in West Perth 
  • We give you a chance to earn while you learn through a free qualification in Business
  • We promote our leaders from within
  • 5 weeks of full paid training
  • % discount at local cafes 

Here’s what makes you tick….

Your friends describe you as – You are collaborative and enjoy being part of a team, you take immense pride in your work.

You describe yourself as – someone who can talk to people from all walks of life, you have a natural affinity for technology! You have a genuine desire to help people and are keen to learn more. No call centre experience needed.

What will a normal day look like?

You will engage customers, build rapport and provide outstanding customer service solutions that will drive brand loyalty and advocacy. You will also be required to:

  • Navigate through multiple systems whilst maintaining customer engagement on the phone
  • Answer incoming calls from new and existing customers to support them through their enquiry 
  • Confidently handle technology faults, complaints and trouble-shooting issues
  • Work towards achievable service targets and KPIs
  • Provide class leading customer experiences

Training starts 20th October 

Check out our social media pages:

  • Website: https://tsagroup.com.au/
  • Instagram: tsa_group_
  • LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

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