We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

• An active social engagement program, monthly VIP nights and incentives
• Health & wellbeing initiatives including group fitness classes, cash rewards and others
• Multiple reward & recognition programs
• Career development and progression opportunities

About the Position:

You role will be to monitor and maintain daily workflow and optimise centre performance. 

What are we looking for: 

• The highest levels of personal integrity and ethical behavior
• Exposure with workforce management methodologies
• Well-developed technical skills, MS Office products, and relevant technologies
• Experience with scheduling and handling complex exception processes
• Demonstrated ability to analyse and interpret data
• Knowledge of business operations 
• Knowledge and application of Workforce Management Software systems, reporting capabilities, management of queues and activity routing/overflow, etc
• Stakeholder management skills
• Outstanding verbal and written communication skills

Key Skills and Experience required:

• Experience in Contact Centre Operations
• High level analytical skills and attention to detail
• Problem solving and conflict resolution skills
• Proficient written and oral communication skills
• Addresses and resolves conflict constructively
• Maintains service quality under time pressures
• Advanced Microsoft Excel Skills 
• Experience using WFM Platforms

COVID – Safety

At TSA, the health, safety, and well-being of our team is our number one priority! In response to the COVID-19 pandemic, we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously

Check out our social media pages:

Website: https://tsagroup.com.au/

Instagram: tsa_group_

LinkedIn: https://www.linkedin.com/company/tsa-group-australia/