We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

• An active social engagement program, monthly VIP nights and incentives
• Health & wellbeing initiatives including group fitness classes, cash rewards and others
• Multiple reward & recognition programs
• Career development and progression opportunities

The Role:
 

We are on the lookout for an experienced Collections Operations manager to join our Team. You will pay a key role in supporting the Centre Manager in managing the daily performance of your program of work and use your strong analytical skills to interpret reports and implement initiatives to improve the overall performance of the team

Success in this role will come from demonstrated experience in collections. You will demonstrate the ability to function independently, apply professional judgment, interface with all levels of management, and communicate complex matters clearly and succinctly.

Your knowledge, skills, and experiences:

·       Strong leadership skills and have an innate ability to engage, develop and inspire your team

·       The ability to remain on task and unfazed through times of ambiguity and or change

·       Deep understanding of the collections market in Australia – challenges, trends, competitive and regulatory environment

·       Comprehensive knowledge of collections procedures and practices

·       Excellent interpersonal skills and the willingness to have difficult conversations with people.

·       Knowledge and understanding of call centre customer services processes and techniques 

·       Demonstrated experience in coaching and development team members

·       Demonstrated experience engaging and influencing stakeholders at various levels

·       Excellent problem solving, analytical, and decision-making ability - able to make sound decisions under pressure

·       Ability to work autonomously and within a team environment

·       A self-starter with a hands-on and can-do attitude

COVID – Safety

At TSA, the health, safety, and well-being of our team is our number one priority! In response to the COVID-19 pandemic, we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously

Check out our social media pages:

Website: https://tsagroup.com.au/

Instagram: tsa_group_

LinkedIn: https://www.linkedin.com/company/tsa-group-australia/