We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

• An active social engagement program, monthly VIP nights and incentives
• Health & wellbeing initiatives including group fitness classes, cash rewards and others
• Multiple reward & recognition programs
• Career development and progression opportunities

Your New Role

Customer Service Consultants process insurance claims and review new and existing insurance policies. They are responsible for reviewing client claims, applications, and adjustments and determining whether or not a client is covered under their insurance policy. 

What you'll be doing

·       Interact effectively with customers, insurance agents other personnel involved in the claim process.

·       Obtain relevant facts to determine coverage, loss, and liability.

·       Document claim file activities in an accurate and timely manner.

·       Resolve claim issues promptly and follow-up on outstanding issues.

·       Communicate claim status to Team leaders and customers on a regular basis.

·       Work in compliance with regulations.

·       Work under the guidance and assistance of the Team Leader to ensure accurate claim settlement.

What we are looking for?

·       Great phone contact handling skills

·       Exceptional interpersonal skills

·       Customer Service and Sales experience preferably within inbound or outbound call centre

·       Ability to problem solve and work autonomously

·       Excellent planning and organisation skills

·       Ability to work well under pressure within a fast paced and rapidly changing environment

·       Team player, working collaboratively to exceed expectations

CAREER PROGRESSION

We promote from within, which means that as a consultant you can work your way up and across the business. We also have industry-leading training (including nationally recognized Cert III / IV training at no cost to you), so your skills and qualifications continue to develop as you progress

COVID – Safety

At TSA, the health, safety, and well-being of our team is our number one priority! In response to the COVID-19 pandemic, we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously

Check out our social media pages:

Website: https://tsagroup.com.au/

Instagram: tsa_group_

LinkedIn: https://www.linkedin.com/company/tsa-group-australia/