Outbound Contact Centre Representative

  • Building 3, Level 1/301 Burwood Hwy, Burwood VIC 3125, Melbourne, VIC, Australia
  • Full-time
  • Employment Type: Full-Time

Company Description

We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

  • An active social engagement program, monthly VIP nights and incentives
  • Health & wellbeing initiatives including group fitness classes, cash rewards and others
  • Multiple reward & recognition programs
  • Career development and progression opportunities

Job Description

You will be required to locate customers through a variety of digital platforms and systems with the goal to build strong positive relationships in order to negotiate the timely resolution of outstanding debts.



  • Who possess exceptional attention to detail with great communication and negotiation skills
  • Who has a high level of empathy and understanding to engage customers with varying personal circumstances
  • Who is reliable, resilient  and shows commitment to the role
  • Who can build rapport quickly with a firm, engaging and respectful telephone manner
  • Who possess excellent active listening skills with an ability to effectively question
  • Who can work in a high-pace environment and demonstrate solid computer literacy
  • Who can influence and educate to gain acceptance of ideas as well as able to prioritise workload
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