Outbound Contact Centre Representative

  • Building 3, Level 1/301 Burwood Hwy, Burwood VIC 3125, Melbourne, VIC, Australia
  • Full-time
  • Employment Type: Full-Time

Company Description

We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

  • An active social engagement program, monthly VIP nights and incentives
  • Health & wellbeing initiatives including group fitness classes, cash rewards and others
  • Multiple reward & recognition programs
  • Career development and progression opportunities

Job Description

You will be required to locate customers through a variety of digital platforms and systems with the goal to build strong positive relationships in order to negotiate the timely resolution of outstanding debts.

Qualifications

FOR THIS ROLE, WE NEED AN INDIVIDUAL:

  • Who possess exceptional attention to detail with great communication and negotiation skills
  • Who has a high level of empathy and understanding to engage customers with varying personal circumstances
  • Who is reliable, resilient  and shows commitment to the role
  • Who can build rapport quickly with a firm, engaging and respectful telephone manner
  • Who possess excellent active listening skills with an ability to effectively question
  • Who can work in a high-pace environment and demonstrate solid computer literacy
  • Who can influence and educate to gain acceptance of ideas as well as able to prioritise workload
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