Job Title: Remedy IT Analyst

Duration: 12+ months

Employment: Contract

Location: Atlanta/GA

Interview Process : Phone and Face to Face

End Client: (Direct Client)

JOB SUMMARY 

This position is responsible for supporting IT Service Management applications. This position is primarily focused on development/customization and maintenance for BMC Remedy. This position will also perform development/customization within Service Now. This position will be responsible for assisting/participating in all phases of the System Development Lifecycle (SDLC), which include: research/planning, analysis, design, construction, implementation, and testing.

Any experience working within a phase of the SDLC or maintaining support for an enterprise/widely-used application is preferred.

JOB REQUIREMENTS 

Education

• Bachelor of Science in Management Information Systems, Computer Science, Software Engineering, Business or a related field is required 

Knowledge, Skills & Abilities:

• 3-5 years of experience with BMC Remedy development, design, administration, and troubleshooting

• 1 year experience with Service Now development, design, administration, and troubleshooting

• Experience building integrations with BMC Remedy

• Experience upgrading BMC Remedy environments

• Experience building Service Now workflows

• Experience building integrations with Service Now

• Experience upgrading Service Now environments with the vendor

• Extensive knowledge of Service Management processes 

• Incident, Change, Problem, Request, Asset Management

• Development experience in JavaScript

• Knowledge of the System Development Lifecycle

• Knowledge of various software development methodologies

• Strong analytical skills with ability to identify and document and test detailed business requirements

• Strong design skills with ability to develop and document detailed technical specifications

• Strong technical writing skills

• Experience with data analytics

• Solid understanding of source control and change management

• Strong understanding of relational databases and specifically Configuration Management Databases (CMDB)

• Experience in supporting vendor applications

• Builds productive relationships with a focus on cooperation & teamwork

• Experience in serving various business partners on initiatives

• Delivers consistently, accurately, and quickly on business partner commitments

• Strong interpersonal skills

• Experience in application design/development solution consulting

• Communicates effectively (verbal & written) with all levels of business partner, peer, and IT management

• Strong presentation skills

• Excellent problem-solving skills

• Ability to provide innovative solutions

• Ability to understand technology issues

• Proven ability to plan/organize and prioritize work assignments

• Knowledge of business functions and operations performed within the Company Information Technology Business Unit is desirable

• ITIL certification is a plus

Behavioral Attributes 

• Proactive with ideas

• Results oriented

• Committed to creating and maintaining strong business partner relationships

• Ability to work independently or in a team

• Shows initiative and innovation

• Ability to think both strategically and tactically

• Commitment to continuous learning and improvement

• Makes safety a priority 

OTHER REQUIREMENTS

• Signature of Intellectual Property Agreement form is required for all SCS IT employees

• Periodic 24x7 on call responsibilities

• Limited travel (<10%)

All your information will be kept confidential according to EEO guidelines.