Job Title: ServiceNow UI Builder Developer

Location: Santa Clara, CA (Remote)

Duration: 12+ Months

Ideal Profile: 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and ServiceNow migration activities and the ServiceNow certification is mandatory.

Must Have

Job description:

Experience Required

• 5+ years of overall ServiceNow development experience
• Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center
• Experience in Customer Service Management (CSM) implementations
• Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades
• Experience working in Agile/Scrum delivery models

Must be a ServiceNow Certified System Administrator CSA

Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances

Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience

Must be able to configure and customize ITSM ITOM ITAM

At least 1 year of app development experience

Nice to have

ServiceNow Certified Application Developer CAD

Skills

Mandatory Skills: ServiceNow ITSM

Role Summary

We are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments.

Key Responsibilities

• Design and develop responsive pages using ServiceNow UI Builder.
• Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center.
• Build and maintain pages, variants, reusable components, app shells, and workspace experiences.
• Configure data resources, client state parameters, event handlers, and custom bindings.
• Develop custom applications and customer-facing experiences using UI Builder.
• Support ServiceNow migration initiatives, including:
  • Instance-to-instance migrations
  • Data migrations using Import Sets and Transform Maps
  • Application migration using Update Sets and Source Control
  • Upgrade and deployment activities across environments
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.
• Build integrations with external systems using REST APIs and Integration Hub.
• Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.
• Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
• Troubleshoot and optimize workspace performance and user experience.

Required Technical Skills

ServiceNow Platform

• UI Builder
• Customer Service Management (CSM)
• Customer Service Workspace
• Employee Center
• Service Portal
• Custom Application Development
• Flow Designer
• Integration Hub
• Service Catalog
• Import Sets & Transform Maps
• Update Sets
• Source Control Integration

Development Skills

• JavaScript
• HTML5
• CSS3
• REST APIs
• JSON
• Glide APIs

UI Builder Expertise

• Page Creation and Variants
• Component Configuration
• Data Resources
• Event Mapping and Handling
• Client State Parameters
• Workspace Configuration
• Custom Components
• App Shell Configuration
• Dynamic Data Binding

Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Application Developer (CAD) – Preferred
• CIS-CSM – Preferred
• ITIL Foundation – Preferred

All your information will be kept confidential according to EEO guidelines.