Customer Success Operations Manager (a)

  • Sofia, Bulgaria
  • Employees can work remotely
  • Full-time

Company Description

TIS is reimagining the world of enterprise payments through a cloud-based platform uniquely designed to help global organizations optimize outbound payments. Corporations, banks and business vendors leverage TIS to transform how they connect global accounts, collaborate on payment processes, execute outbound payments, analyze cash flow and compliance data, and improve critical outbound payment functions.

The TIS corporate payments technology platform helps businesses improve operational efficiency, lower risk, manage liquidity, gain strategic advantage – and ultimately achieve enterprise payment optimization.

We’re on a mission to set a new industry standard for business-to-business payments. Since 2010, TIS has been combining its treasury management heritage with cloud architecture and bank connectivity expertise to help global corporations, banks and consulting firms optimize outbound payment processes.

Working at TIS

  • As part of our culture, we pursue new ideas, we think big, embrace the impossible [INNOVATION] and we are free to make our own decisions [EMPOWERMENT] by communicating precisely [COLLABORATION] and supporting each other to exceed our high standards [EXCELLENCE]
  • We respect both our personal and professional life so they would amplify each other
  • Flat hierarchies and direct contact to the management with regular feedback sessions in a very modern company what gives you a great opportunity for open collaborations and to be an “entrepreneur within the company” to play a critical role in TIS´s success story
  • Working in our Customer Success & Pre-Sales department, you would be working in a team that has been awarded in 2019 with the TMI award for the best customer experience. As our Customers are the heart of our business, we will be counting on you to help our customers get the most out of our unique TIS solution
  • And last, but not the least, we offer great remuneration and social package

Job Description

  • Being single point of contact for TIS corporate customers in their connection with banks
  • Leading calls with the banks, advising on connectivity options, formats to be used and encryption options to be chosen
  • Solving TIS corporate customers’ connectivity problems with banks
  • Performing analysis on customer requests regarding new formats and payment types
  • Engineering of requirements for new banks in terms of pure connectivity and exchanged banking formats (account statements, payment initiation and payment status messages)
  • Planning and aligning with both R&D and the customers on the future roadmap of payment and account statement formats as well as on new or existing bank connectivity options
  • Standardizing processes and improving documentation
  • Supporting pre-sales consultants in preparing documentation and data reports, specialized bank analyses and RFPs


  • Relevant university degree in business, economics and/or computer science
  • Minimum 1 year professional experience in the payments and banking market with focus on corporate payment methods
  • Previous background on working with clients
  • Strong IT background – SAP knowledge; computer science knowledge regarding encryption; connectivity between servers and its establishing between servers; XML literacy
  • Knowledge of payment formats, especially ISO20022 would be a plus
  • English language is a must
  • Customer centric working attitude and strong communication skills
  • Keen perception as well as ability to understand and explain complex topics
  • Commitment & flexibility

Additional Information

Your contact at TIS

Plamena Grigorova
Talent Acquisition Specialist
2 Pozitano Sq.
BGR -Sofia 1000
T +359 876 737 765

Get in touch!

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