Customer Success Manager (a)

  • Sofia, Bulgaria
  • Employees can work remotely
  • Full-time

Company Description

TIS is reimagining the world of enterprise payments through a cloud-based platform uniquely designed to help global organizations optimize outbound payments. Corporations, banks and business vendors leverage TIS to transform how they connect global accounts, collaborate on payment processes, execute outbound payments, analyze cash flow and compliance data, and improve critical outbound payment functions.

The TIS corporate payments technology platform helps businesses improve operational efficiency, lower risk, manage liquidity, gain strategic advantage – and ultimately achieve enterprise payment optimization.

We’re on a mission to set a new industry standard for business-to-business payments. Since 2010, TIS has been combining its treasury management heritage with cloud architecture and bank connectivity expertise to help global corporations, banks and consulting firms optimize outbound payment processes.

Working at TIS

  • As part of our culture, we pursue new ideas, we think big, embrace the impossible [INNOVATION] and we are free to make our own decisions [EMPOWERMENT] by communicating precisely [COLLABORATION] and supporting each other to exceed our high standards [EXCELLENCE]
  • We respect both our personal and professional life so they would amplify each other
  • Flat hierarchies and direct contact to the management with regular feedback sessions in a very modern company what gives you a great opportunity for open collaborations and to be an “entrepreneur within the company” to play a critical role in TIS´s success story
  • Working in our Customer Success & Pre-Sales department, you would be working in a team that has been awarded in 2019 with the TMI award for the best customer experience. As our Customers are the heart of our business, we will be counting on you to help our customers get the most out of our unique TIS solution
  • And last, but not the least, we offer great remuneration and social package

Job Description

  • Planning, organizing and executing onboarding projects on the TIS platform with international customers
  • Analysis and design of customer processes within the framework of the onboarding project
  • Advising the customers professionally on the implementation of the requirements within the TIS solution
  • Analysis and documentation of customer requirements and planning their implementation in close cooperation with the R&D department
  • Analysis and solving customer problems when using the TIS platform
  • Close collaboration with external partners – coordination of customer requirements during development


  • Relevant educational background in IT and/or related subject areas as Finance
  • 3+ years professional experience as Technical Consultant or Technical Account Manager in banking, payments, treasury management or a related field (ideally in consulting)
  • Strong business acumen and customer facing experience within international environment
  • Project management experience in Finance (Treasury, Cash Management, Payments) is a strong advantage
  • Experience with SAP FICO would be considered as strong advantage
  • Fluent Business English is a must, fluent German is an advantage
  • Strong drive, resilience and a passion for excellence
  • Customer centric working attitude and strong communication skills
  • Commitment & Flexibility
  • Ability to collaborate and communicate effectively in dynamic environment

Additional Information

Your contact at TIS

Plamena Grigorova
Talent Acquisition Specialist
2 Pozitano Sq.
BGR -Sofia 1000
T +359 876 737 765

Get it touch!

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