Senior Customer Success Manager (m/f/d)

  • Boston, MA, USA
  • Employees can work remotely
  • Full-time

Company Description

TIS (Treasury Intelligence Solutions GmbH), founded in Walldorf, Germany in 2010, is a global leader in managing corporate payments. The Financial Times named TIS as one of “Europe’s Fastest Growing Companies” for 2019. Offered as Software-as-a-Service (SaaS), the TIS solution is comprehensive, highly-scalable, cloud platform for company-wide payments and cash management. For businesses, TIS creates a community of trust and empowers customers to make better decisions with 100% real-time cashflow visibility. Key benefits are lower costs, risk prevention, a higher degree of transparency and fast worldwide roll-outs. For banks and partners, TIS generates growth and revenue opportunities through continuous innovation for better payment experience.

The TIS solution has been successfully used for many years in both large and medium-sized companies, including Adecco Group, Hugo Boss, Fresenius, Fugro, Lanxess, OSRAM and QIAGEN. More than 25% of DAX companies are already TIS customers.  The high level of security and deep integration of the platform with existing ERP systems is certified by ISO-27001, SAP, SOC 1, SOC 2, and TISAX. Your world of Payments. ONE Login.

Working at TIS 

  • As part of our culture, we pursue new ideas, we think big, embrace the impossible [INNOVATION] and we are free to make our own decisions [EMPOWERMENT] by communicating precisely [COLLABORATION] and supporting each other to exceed our high standards [EXCELLENCE] 
  • We respect both our personal and professional life so they would amplify each other 
  • Flat hierarchies and direct contact to the management with regular feedback sessions in a very modern company what gives you a great opportunity for open collaborations and to be an “entrepreneur within the company” to play a critical role in TIS´s success story 
  • Working in our Customer Success & Pre-Sales department, you would be working in a team that has been awarded in 2019 with the TMI award for the best customer experience. As our Customers are the heart of our business, we will be counting on you to help our customers get the most out of our unique TIS solution 
  • And last, but not the least, we offer great remuneration and social package 

Job Description

  • Provide customers and prospective customers with advice in terms of best practices in corporate payments, liquidity and bank account management 
  • Support the sales team in identifying process gaps for prospective customers as well as potential technology solutions that would enable the customer to reach their desired future state 
  • Provide domain expertise and input as required in order to support the sales cycle (Presentations, Offers, RFI and RFP responses, etc.) 
  • Identify, document, and align the project requirements of prospective customers with all parties involved in the sales and customer onboarding processes internally at TIS   
  • Coordinate all customer onboarding activities including project scoping, platform configuration, banking rollout, and various technical/integration topics 
  • Support the creation of presentations and materials for webinars, podcast, and other events that TIS participates in 

Qualifications

  • Successful university-level education, preferably in a relevant field of study 
  • 5+ years’ experience in Corporate Treasury or the SaaS Treasury technology space 
  • Strong understanding of the various functions of a Corporate Treasury department as well as overall Treasury best-practices 
  • Knowledge of bank connectivity protocols, payment/statement formats, and application integration 
  • Excellent English communication skills, both written and verbal, German would be a plus 
  • PASSION for delivering world-class SaaS products in the fast-growing FinTech domain 
  • Strong analytical, problem-solving and troubleshooting skills 
  • Outstanding communication, presentation and leadership skill

Additional Information

Your contact at TIS

André Marko
HR Business Partner
Altrottstraße 31
DE-69190 Walldorf
T +49 (0) 151 7308 28 17

Get in touch!

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