Technical Support Engineer

  • Sofia, Bulgaria
  • Employees can work remotely
  • Full-time

Company Description

TIS (Treasury Intelligence Solutions GmbH), founded in Walldorf, Germany in 2010, is a global leader in managing corporate payments. The Financial Times named TIS as one of “Europe’s Fastest Growing Companies” for 2019. Offered as Software-as-a-Service (SaaS), the TIS solution is comprehensive, highly-scalable, cloud platform for company-wide payments and cash management. For businesses, TIS creates a community of trust and empowers customers to make better decisions with 100% real-time cashflow visibility. Key benefits are lower costs, risk prevention, a higher degree of transparency and fast worldwide roll-outs. For banks and partners, TIS generates growth and revenue opportunities through continuous innovation for better payment experience.

The TIS solution has been successfully used for many years in both large and medium-sized companies, including Adecco Group, Hugo Boss, Fresenius, Fugro, Lanxess, OSRAM and QIAGEN. More than 25% of DAX companies are already TIS customers.  The high level of security and deep integration of the platform with existing ERP systems is certified by ISO-27001, SAP, SOC 1, SOC 2, and TISAX. Your World of Payments. One Login.

What we offer

  • Exciting tasks in a dynamic environment
  • Further development through individual training
  • Great opportunities for open collaboration and to be an “entrepreneur within the company”
  • Attractive working environment at the heart of Sofia
  • Additional paid annual holiday (25+ days)
  • Additional health insurance and sports card option

Job Description

  • Reproducing and troubleshooting technical software issues
  • Investigating technical support requests
  • Analysing errors and collecting required information
  • Initiating development cases for current problems and enchantments
  • Creating bug reports and tasks for the product owners
  • Analysis of event logs and monitoring of system performance KPIs
  • Preparing and executing SQL statements
  • Maintaining and sharing knowledge base with other team members

Qualifications

  • Relevant educational background with a technical major
  • At least 3 years career experience in Software/Technical Support
  • Ideally project experience in finance and/or banking
  • Strong understanding of monitoring tools and technologies
  • Experience with Java and SQL databases
  • Self-motivation and strong ability to solve complex tasks with a results-oriented approach
  • Ability to collaborate and communicate effectively in dynamic environment
  • Ability to grasp new subject matter quickly and have an analytical frame of mind

Additional Information

Your contact at TIS

Plamena Grigorova
Talent Acquisition Specialist
2 Pozitano Sq.
BGR -Sofia 1000
T +359 876 737 765

Get in touch!

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