• Communicates with customers and internal stakeholders via phone, email, and chat
• Greets customers warmly and ascertains reason for calling
• Promotes positive customer interactions and high levels of customer satisfaction
• Identifies, addresses, and resolves issues in a timely manner
• Utilizes computer technology to manage service issues and requests
• Suggests solutions concerning or relating to customer orders
• Takes payment information and other pertinent information
• Updates customer account information

• HS diploma or GED
• Must be able to read, write, and speak English
• Must be at least 18 years or older

All your information will be kept confidential according to EEO guidelines.