Overview

Specialist role Service manager

Summary of the work

To work with the Technical Architect to design and build IT Services for the newly built technology.

Latest start date 01/07/2016

Expected contract length 24 months, but may be shorter, depending on how the project develops and the needs.

Region London

Organisation the work is for Department for Business, Innovation & Skills

About the work 

Who the specialist will work with

Working with the Transformation Lead, Service Operations Lead, and CTP (Common Technology platform) Product Managers, Service Desk team and potentially with external technology suppliers.

What the specialist will work on

Contribute to the definition of design policies, principles and guidance, Build out services based on technical designs and user benefits, Develop existing Service Designs based on technology releases, Work with the Operations Management team to introduce new releases or services to live users, Ensure quality standards and design principles are met for newly designed services, Ensure live services are fully defined in the Service Catalogue

Work setup

Address where the work will take place

Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET

Working arrangements

Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London.

Security clearance Minimum Baseline Personnel Security Standard.

Skills and experience

Technical competence: essential skills and experience

• 3 year service design experience 
• ITIL V3 Expert 
• Experience of successful service transition and service operations 
• Experience of working in an agile team 
• Ability to quickly research and learn new tools and techniques
• Current / most recent role mainly as a designer rather than a manager 

Technical competence: nice-to-have skills and experience

• Have previous experience in a government transformation programme 
• Experience of working in large complex organisations 

All your information will be kept confidential according to EEO guidelines.