Talent2Africa is searching for its partner, a major player in the payments and fintech sector, a Network Support Supervisor in Uganda.

Job Summary: The job holder will be in charge of the smooth operation of materials, applications and equipment installed and shall ensure continuous availability of the network’s services. He/She answers, oversees,supports and processes requests from his/her various assigned networks.

Duties & Responsibilities

Activity 1: Networks Supervision

• Supervise and monitor network transactions;
• Supervise the availability of all services;
• Ensure smooth operation of devices (Proxys);
• Write processes and ensure they are implemented with partners;
• Business analysis and improvement action plan implementation;
• Build a cordial and working relationship within the network.

Activity 2 : Support and assistance to networks

• Provide technical support to the wholesaler in order to collect and address issues;
• Take direct action or escalate the incident for resolution;
• Follow up on requests and their addressing until resolution;
•  Ensure real-time availability of support; • Ensure support.

Activity 3 : Deployment of a network

• Provide for configuration during the deployment of a partner;
• Coach and support the partner on its configurations;
•  Supervise the training.

Activity 4 : Configuration of devices (Proxys)

•  Ensure availability of the SIMs of each department;
• Ensure availability of the APKs for each department;
• Provide for configuration of devices (Proxys);
• Ensure availability of the UVs for each department.

Minimum Qualifications

• Knowledge of Network and Telecom architecture
•  Knowledge of solutions
•  a degree in computer science or equivalent
• Initial experience in IT support
• Knowledge of Excel
•  ITIL knowledge or certification would be a plus Knowledge,

Skills and Abilities

• Compliance with deadlines and procedures
•  Rigor, availability, responsiveness, proactivity
•  Good communication skills, empathy
•  Team player
•  Strong problem analysis and solving skills
• Adaptability and ability to manage stress
•  Team coordination Further Information

Permanent Contract