Founded in 2014, the client is a Pan-African fintech specializing in  payment solutions, aggregation of digital services and acquisition and  management of distribution networks. 

We are present in 14 countries: Senegal, Mali, Guinea Conakry, Mozambique,  Ivory Coast, Cameroon, Gabon, Burkina Faso, Kenya, Nigeria, Egypt, South  Africa, Tanzania, and Uganda. 

More than 40,000 distribution points called TouchPoint and +1,500  TotalEnergies stations use our platform, and more than 2,000 enterprise customers have integrated our solutions. 

By 2025, we will have subsidiaries in 25 countries and a network of partners in  every African country to ensure that our customers can count on us to be the  trusted partner for every digital transaction in Africa. 

Job Summary: The job holder will be in charge of the smooth operation of  materials, applications and equipment installed and shall ensure continuous  availability of the network’s services. He/She answers, oversees,supports and processes requests from his/her various assigned networks. 

Activity #1: Networks Supervision 

• Supervise and monitor network transactions; 

• Supervise the availability of all services; 

• Ensure smooth operation of devices (Proxys); 

• Write processes and ensure they are implemented with partners; • Business analysis and improvement action plan implementation; • Build a cordial and working relationship within the network. 

Activity #2: Support and assistance to networks 

• Provide technical support to the wholesaler in order to collect and address issues; 

• Take direct action or escalate the incident for resolution;

• Follow up on requests and their addressing until resolution; • Ensure real-time availability of support; 

• Ensure support. 

Activity #3: Deployment of a network 

• Provide for configuration during the deployment of a partner; • Coach and support the partner on its configurations; 

• Supervise the training. 

Activity #4: Configuration of devices (Proxys) 

• Ensure availability of the SIMs of each department; 

• Ensure availability of the APKs for each department; 

Provide for configuration of devices (Proxys);Ensure availability of the UVs for  each department. 

Minimum Qualifications 

• Knowledge of Network and Telecom architecture 

• Knowledge of solutions 

• Minimum of an Associate’s Degree in Computer Science or Telecom required 

Knowledge, Skills and Abilities 

• Compliance with deadlines and procedures 

• Rigor, availability, responsiveness, proactivity 

• Good communication skills, empathy 

• Team player 

• Strong problem analysis and solving skills 

• Adaptability and ability to manage stress 

• Team coordination