Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

This position helps develop and implement multi-channel mandatory communications (cover letters, policy documentation, forms and policy schedules) to keep customers informed about their policy details throughout their lifecycle. The role works with the Customer Correspondence team and business stakeholders (Product, Legal, Compliance etc) to write and implement clear and concise mandatory communications and collateral, ensuring TAL meets our regulatory and compliance requirements.  

In this role you will: 

• Work as part of a business project team and deliver mandatory communications requirements within delivery timeframes.
• Proofread copy including sample letters/emails and regulatory documents - check branding requirements, spelling, punctuation and ensuring clear grammar.
• Engage internal and external (alliance) stakeholders and manage all sign-off processes to ensure all communications meet business and regulatory requirements.
• Manage documents and collateral to ensure all mandatory communications adhere to brand guidelines, are managed to budget and meet requirements of email and print suppliers, mail house and Australia Post.
• Maintain the document management system and processes for all mandatory communications and versioning as well as the collateral register.
• Work with the Customer Correspondence team to design and author new or existing mandatory communications for TAL, Insuranceline and all alliance partners via post, email or SMS.
• Understand and deliver requirements from stakeholders through specifying and maintaining complex business rules for customer correspondence.

• 2 years' plus experience in management of customer/mandatory communications or similar.
• Experience in managing communications with complex technical and regulatory requirements.
• Experience within Financial Services, Telco or Insurances and understanding of current regulatory environment.
• High level of attention to detail and written and verbal communication.
• Experience executing communications through post, SMS and email channels.
• Negotiate mutually beneficial outcomes with internal and external stakeholders.
• Ability to multi task and meet tight deadlines.
• Demonstrated experience in project management and working as part of a bigger project team.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.