Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go? 

As a Business Analyst within the Claims environment, you will provide strategic business analysis services that are critical to our success. Your primary focus will be to collaborate closely with stakeholders, gaining a deep understanding of our processes, services, and the broader context in which the Claims business operates. In this role, you will be instrumental in driving regulatory and strategic business initiatives within Claims.

Key Responsibilities:

• Business Analysis Excellence: Conduct detailed analyses to identify challenges, opportunities, and solutions that enhance our business.
• Project Leadership: Lead small to medium-sized projects, and support the Process Improvement and Automation Manager on more complex initiatives related to the Claims Strategic Roadmap.
• Stakeholder Engagement: Utilize your strong stakeholder management skills to deliver comprehensive business analysis services that drive value across the Claims Business Unit.

This role is part of the Claims Effectiveness team and works closely with multiple business units and IT teams to ensure the successful delivery of project benefits.

• 3+ years’ experience in a Business Analyst or similar role - Strong problem solving capability
• Experience in Process Design and documentation
• Excellent stakeholder management skills
• Excellent verbal and written communication skills
• Ability to collate and analyse process data to derive benefit outcome
• Ability to identify root causes and discover possible solutions
• Skilled in Microsoft Suite tools including Visio, Excel (Advance), & Power BI preferable
• Tertiary qualifications in Business, Commerce, or similar discipline
• Six sigma certification and working knowledge of project management methodology (preferred) - Life Insurance experience (preferred)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.