Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go? 

• 12 month fixed term contract

The Claims Policy & Communications Consultant is responsible for the development, maintenance and implementation of best-in class collateral required to support claims handling and settling activities in line with regulatory requirements. 

The key accountability of this 12-month project role will be to support in Claims correspondence delivery into our digital platform.

In this role you will be responsible for:

• Working directly with Continuous Delivery and Claims Effectiveness to support correspondence transformation delivery activities.
• Management of letter and form catalogues.
• Management of the due diligence process relating to claims collateral.
• Assuring key regulatory and Life Insurance Code of Practice compliance requirements are delivered as collateral is transformed into digital platform.
• Administration of change briefing sessions as required.
• Developing key stakeholder relationships to ensure the best service is delivered to customers.
• Staying abreast of internal and external developments so that future impacts on the business can be identified.
• Management of the Policy & Communications inbox.

• Minimum 2 years’ experience in Life Insurance Claims, or similar role with exposure to correspondence, guideline, or procedure drafting.
• Ability to work in a fast-paced environment and manage competing deadlines in a professional manner.
• Well-developed self-management skills including planning, prioritising, and time management.
• Highly organised individual with diligence in details.
• Strong communication skills, both written and verbal.
• Well-developed analysis and problem-solving skills.
• An enthusiastic approach to work and willingness to help with tasks at hand.
• Ability to familiarise oneself with relevant business unit and enterprise procedures, policies and guidelines and review their application.
• Proficient level of skill using Microsoft Office (Word, PowerPoint, Excel and Outlook)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.