Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

With the TAL reinsurance portfolio exceeding $2bn in premiums administered, this is a high-profile opportunity providing exposure to senior management and a wide range of stakeholders across all business units whilst having an impact on TAL’s balance sheet.

As a Reinsurance Business Partner, you will report to the Head of Reinsurance and be responsible for ensuring that the reinsurance function supports the end-to-end product and claims life cycles of TAL’s business, and that reinsurance recoveries are maximised for the benefit of TAL, its shareholder, and ultimately our customers.

This role requires a highly versatile individual who has the technical breadth and solid understanding of relevant life insurance business processes particularly in relation to end to end life insurance premium and claims cycles and administration, reinsurance, claims, underwriting, policy alterations, technical/customer operational processes. The successful individual will apply a holistic approach and sound decision making to ensure fair and balanced outcomes for our reinsurers, our shareholder, and the business when it comes to operational reinsurance matters.

This is a permanent role, working flexibly from our Sydney office. 

Key Accountabilities:

• Proactive management of all customer reinstatement requests including timely liaison with reinsurers and TAL’s technical operations teams.
• Oversight an of TAL’s claim recovery processes to ensure timely settlements, ongoing monitoring and reporting of outstanding balances and issues.
• Management of the reinsurance impact all remediation initiatives including proactively engaging reinsurers and internal TAL teams to settle complex cases and disputes to ensure fair outcomes are achieved.
• Continuous review and identification of operational risk and process enhancement across the business.
• Representing Reinsurance on internal and external TAL projects as a subject matter expert to ensure potential risks and issues are identified, quantified, managed and escalated where appropriate internally and externally.
• Support the Senior Reinsurance Operations Manager, Senior Reinsurance Treaty Manager, Head of Reinsurance, Head of Reinsurance Operational Excellence & Change, General Manager and Line 1 and Line 2 Risk teams in respect of operational matters including treaty implementation, process review and investigation.
• Provide reinsurance insight and assistance to the Product, Underwriting, Claims, and Technology teams in respect of product, pricing or other ad hoc requests.
• Preparation of monthly debtors reports, monthly remediation dashboards, and provision of reinsurance insights as required.
• Proactive management of all reinsurer led audit activity including responsibility for ongoing liaison with the reinsurer at all stages of the audit, and management of agreed actions arising from the audit.
• Ongoing management of Treaty Repository.

• Minimum 5 years working experience in a Reinsurance Operational team
• Demonstrated commercial acumen and ability to efficiently prioritise the deployment of resources applying a risk based approach
• Demonstrated ability to think beyond own immediate area of responsibility and assess the reinsurance impact of processes taking place in other TAL teams/business unit
• Excellent knowledge of life insurance product range, underwriting, operations and claim processes
• Strong knowledge and understanding of the life insurance industry and strong awareness of life insurance/reinsurance and accounting principles
• Strong analytical and numerical skills with high level of attention to detail and ability to enhance controls and checking processes
• Proven leadership skills, ability to effectively delegate tasks, prioritise work, manage and monitor direct reports to deliver team objectives
• Excellent communication ability (written and verbal) and effective stakeholder management

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.