• No. 1 Life Insurer in Australia, located from Sydney 2000 CBD & WFH hybrid options
• Complimentary Life & Income Insurance, Free onsite gym, LinkedIn Learning access
• Base + Super + 15% STI bonus

Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go? 

The TAL Partnership team is committed to delivering on TAL's strategy by providing best practice industry leading services to our partners. The team is professional, collaborative and respectful in their work ethic and approach both internally and externally and ultimately, the team shares a common goal and purpose with our Partners.

Working across business management, product management, and operations, the Partnership Manager's role is a client facing role that is accountable for managing TAL's cornerstone and Major Accounts clients with duties such as:

• The delivery of high-quality services to our Partners
• Working closely with the Senior Partnerships Managers, and leading the client relationship on operational, regulatory, digital, remediation and reporting matters
• Management of operational and member engagement activities
• Problem solving account level issues and incidents
• Maintaining strong and effective stakeholder relationships with peers at TAL
• Ensuring client service levels are tracked and reported and that improvements are driven
• Contribute to product enhancement opportunities
• Ensuring risk, compliance and regulatory matters are identified, recorded and managed appropriately
• Reporting client updates, risks and opportunities to business leaders

To be successful in this role you will have:

• 5+ years’ experience within a similar role in the Super Fund sector and life insurance industry, with a minimum 2 years’ experience within the Financial Services sector
• Strong client relationship management and customer service experience with excellent negotiation, collaboration and influencing skills
• Proven analytical and problem-solving abilities
• Excellent communication, interpersonal and time management
• Strong project/initiative management skills

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.