Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology

ServiceNow Software Developer (6-9 Years)

Role Purpose

• Design, implement, integrate, and continuously enhance the ServiceNow-based digital shop platform.
• Combine deep ServiceNow development expertise with full-stack engineering and enterprise integration capabilities.
• Provide technical leadership within the Scrum team.
• Design secure, scalable, maintainable, and high-quality solutions.
• Contribute to architecture decisions, engineering standards, and continuous improvement initiatives.
• Independently handle complex technical development tasks.
• Mentor and support developers through technical guidance, code reviews, and problem-solving.

Key Accountabilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
• Implement scalable solutions following ServiceNow best practices.
• Develop customer-facing functionalities, including:
  • Registration
  • Shopping experience
  • Checkout
  • Payment processing
  • Order management
  • Self-service capabilities
• Build and maintain integrations with:
  • SAP
  • Payment services
  • Customer master data systems
  • Other enterprise platforms
• Translate business and technical requirements into maintainable software solutions.
• Provide technical leadership and guidance within the Scrum team.
• Conduct technical analysis and contribute to solution design.
• Review code and technical implementations to ensure quality.
• Identify technical risks, platform limitations, and architectural concerns.
• Support troubleshooting and root-cause analysis for complex issues.
• Ensure engineering quality across configuration, customization, integration, and deployment activities.
• Drive automation, CI/CD practices, and engineering standards.
• Provide Level-3 production support and defect resolution.

ServiceNow Engineering Responsibilities

Expert-level hands-on experience in:

• ServiceNow Scoped Applications
• ServiceNow Customer Service Management (CSM)
• ServiceNow IT Service Management (ITSM)
• Common Service Data Model (CSDM)
• Service Portal
• UI Builder / Now Experience
• Flow Designer
• IntegrationHub
• REST APIs
• SOAP APIs
• Script Includes
• Business Rules
• Client Scripts
• UI Policies

Key Competencies

• Expert ServiceNow development and customization
• Full-stack software engineering
• Enterprise integrations and API development
• Technical architecture and solution design
• Code review and quality assurance
• Agile Scrum delivery
• CI/CD and DevOps practices
• Technical troubleshooting and root-cause analysis
• Stakeholder collaboration and technical leadership
• Secure and scalable solution development

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