Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

**ServiceNow Architect - Key Responsibilities**

• Design and establish enterprise-wide technical architecture for ServiceNow implementations, mapping client business requirements to technical specifications
• Develop comprehensive system documentation, process flows, and design solutions that meet project technical requirements
• Lead the design and architecture of ServiceNow solutions based on client requirements; define scope and deliver Proof of Concept deliverables
• Architect and implement custom applications, workflows, and integrations using ServiceNow technologies (Scripting, HTML, CSS, Angular JS, JavaScript) and web services (REST, SOAP)
• Conduct code reviews, enforce adherence to coding standards and best practices, and define runbooks for code movement and deployment
• Provide expert-level technical mentoring and support to team members; act as subject matter expert during implementation and post-implementation phases
• Design and execute user training programs and provide go-live support to ensure successful ServiceNow deployments
• Stay current with latest ServiceNow features, updates, and industry trends; share best practices and advocate for continuous improvement
• Collaborate with project managers, stakeholders, and cross-functional architects to ensure timely project delivery within budget
• Participate in solution demonstrations, proposal development, and stakeholder engagement activities
• Achieve individual KPIs and metrics as defined; demonstrate strong interpersonal skills and customer-centric approach

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