Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

Position Summary The Level 1 Application Support Engineer serves as the first point of contact for end users encountering issues across a range of business and technical applications The role focuses on diagnosing simple issues guiding users through known workarounds and escalating complex problems to L2 support Technical Skills Required Familiarity with SaaS web applications and browser troubleshooting Experience with ticketing systems ServiceNow JIRA Basic awareness of user management permissions and software installations Able to follow escalation and knowledge base protocols Soft Skills Strong verbal and written communication Problem solving mindset with customer first attitude Good documentation and time management Qualifications Diploma or Degree in Information Technology or a related field Any application based professional certification on cloud would be a plus Entry level certifications Microsoft 365 ITIL Foundation preferred Experience in application support role 2 years minimum

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