T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

• Promptly handle HR tickets and orders, including complex customer requests, using workflow management tools
• Provide general advice on individual staff-related matters Maintain HR data accuracy, including salary-relevant information, and monitor order completion and deadlines
• Prepare and maintain standard HR documents (contracts, correspondence, certificates) as per system and process requirements
• Respond to internal and external communication, including health insurers and authoritie Support transaction processes and resourcing tasks in related HR areas
• Provide accurate and timely responses to employee and manager inquiries using knowledge tools
• Develop and maintain process documentation and FAQs based on updates or newly identified requirements
• Report IT incidents and collaborate on effective solutions
• Escalate process issues or disruptions as needed and track resolution
• Support Product Management in enhancing HR service quality and customer experience
• Collaborate with other departments and support them according to business needs
• Train new joiners when necessary and provide guidance to junior colleagues
• Continuously suggest process, procedural, and technological improvements
• Ensure personal tasks are completed on time and aligned with defined processes

Take on additional tasks assigned by the supervisor based on business needs