T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Title Product Owner ServiceNow

Telco Experience: 8+ Years

Location Pune

Mode of Work: Hybrid (2-3 days from office/ week)

Responsibilities:

• Product Vision Strategy
• Define and communicate the product vision roadmap and goals for ServiceNow solutions tailored to telecom B2B business needs
• Collaborate with stakeholders to identify and prioritize requirements translating telecom specific challenges into actionable user stories and features Backlog Management
• Own and manage the product backlog ensuring it is well groomed prioritized and aligned with business and telecom B2B needs
• Define acceptance criteria validate delivered features and ensure they meet quality standards Stakeholder Collaboration
• Act as the primary liaison between telecom business stakeholders enterprise architects ServiceNow development teams and ServiceNow architects
• Work closely with stakeholders in Germany to gather inputs manage expectations and align solutions with regional and global objectives
• ServiceNow Expertise in Telecom Leverage expertise in ServiceNow particularly TMT and OMT modules to guide solution design and implementation for telecom B2B processes
• Stay up to date with ServiceNow s telecom specific capabilities best practices and industry trends to maximize value
• Ensure ServiceNow implementation is more aligned to and use out of the box features provided by ServiceNow platform and telco modules Agile Leadership
• Work closely with Scrum Masters and delivery teams to ensure smooth execution of sprints
• Lead product increment planning sprint planning backlog refinement and review sessions to achieve timely delivery Risk Issue Management
• Identify potential risks and issues early working proactively with teams to mitigate and resolve them
• Ensure delivered solutions comply with governance security and compliance standards particularly in a telco B2B and Germany context Key

Qualifications

• Experience 8 years of experience as a Product Owner or similar role preferably in telecom industry projects
• Knowledge and experience about telco B2B business will be preferred Proven experience in delivering end to end ServiceNow solutions e g ITSM ITOM TMT OMT HRSD SecOps CSM etc
• Hands on experience working with international stakeholders particularly in Germany or Europe Skills
• Expertise Strong understanding of ServiceNow platform modules especially TMT and OMT and their applications in telecom business processes
• Familiarity with telecom specific challenges such as order management service delivery and operational efficiencies in B2B contexts
• Expertise in Agile frameworks Scrum SAFe and tools JIRA DevOps etc
• Excellent stakeholder management collaboration and communication skills
• Ability to translate complex telecom business requirements into actionable technical tasks

• Certifications Preferred Certified ServiceNow System Administrator CSA Certified
• Scrum Product Owner CSPO or equivalent
• Education o Bachelor s degree in Computer Science Information Technology Telecommunications or a related field Advanced degrees or certifications are a plus

Experience working with international stakeholders especially in Germany will have added advantage Key