T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Role : Support

Job brief
We are looking for a Desktop Support Engineer to provide technical assistance to our clients  You will help install  upgrade and troubleshoot hardware and software systems 

If you are computer savvy and enjoy supporting end users  we’d like to meet you  To succeed in this role  you should have a problem-solving attitude along with the ability to give clear technical instructions  You should also be familiar with remote troubleshooting techniques 

Ultimately  you will ensure prompt and accurate customer service and increase client satisfaction 

Responsibilities:

• Address user tickets regarding hardware software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.
• Work on technical projects and with Security   Network and Infa teams as needed. 

Requirements
 

• Should be an excellent team player.
• Fluency in English with a command of communications both written and oral 
• Proven work experience as a Desktop Support Engineer   
• Hands-on experience with Windows Linux Mac OS environments
• Working knowledge of office automation products and computer peripherals like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Ability to lead projects and small task force teams. 
• BSc in Computer Science or relevant experience 
• Knowledge and Certification on ITIL V3   V4 framework 
• Asset and inventory management skills and knowledge 
• Ability to handle Senior management and leadership team IT issues. 
• Technical certification from Microsoft, Cisco, VMware, Amazon, etc would be an added advantage. 
• 5 to 8 Years of working experience in the role of an IT Support Engineer or equivalent.  
• 2 to 3 Years as a Team lead   SME