T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Site Reliability Engineer L2 Support level Senior take over the ticket from L1 5 Support analyse based on the information collected by the L1 5 support identify possible solution using the knowledge base and achieve proper first resolution rate propose  it to the customer via the L1 support let the customer provide eventually needed further information if requested join technical bridge call with the customer if after analysis no solution possible open L3 case at the BCM VMware L3 support document properly in the ticket Skills detailled certified knowledge on the VMware VCF package on senior level vSphere vSAN NSX Aria see https www vmware com products Analytical thinking ability to handle ticket by ticket context switch capability to take timely L3 escalation decision ability to prepare communication of the status and the solution to the customer