T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Purpose of the function role A Salesforce Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems throughout the project Business analyst able to link technical solutions with business strategy when working with business partners Tasks Core tasks specification of role mentioned above what does this mean The BA will with customers to elicit and analyse their requirements develop designs and implement Salesforce com Building a clear requirements development strategy for each customer engagement Leading discovery workshops which includes the facilitation and solution presentations Documenting requirements in User Story format Organizing and driving process reengineering sessions Identifying and creating an inventory of customer process pain points and gaps in best practices Performing rapid analysis and decomposition of complex business information into functional process components Perform business process modelling user experience modelling and basic technical architecture diagramming Interpreting technical and business strategy roadmaps Building and demonstrating prototypes in Salesforce Presenting to executive level audiences as well as technical teams Participate and guide customers through user acceptance test planning and execution An understanding of Salesforces capabilities and limitations Able to clearly communicate those to customers Leveraging multiple implementation team types User experience Change Management Global Development Centres Developer Communities Experience in several mid sized Salesforce implementations comprised of the following SFDC Sales Cloud SFDC Service Cloud SFDC Experience Cloud 3rd Party App Integration Data Migration Force com Custom Development Competencies Which demands competencies does this role have to properly execute its responsibilities e g professional competencies soft skills and method competencies as well as potentially relevant working experience education and foreign languages At least 4 years experience in a Salesforce business analyst role Expert knowledge across various SFDC implementations covering Lightning Platform Sales Cloud Service Cloud Community cloud Chatter App exchange applications Knowledge and Skill of Business Analysis techniques and tools Agile delivery knowledge Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions or a demonstrated ability to learn it Ability to take a systematic and analytical approach to problem solving and pay close attention to detail Able to act as a focal point for a specialized area technical or business Demonstrates a concern and aptitude for considering the user s perspective in IT development and has a deep understanding of user aspects of interactive systems Strong interpersonal and influencing skills Clear and Concise communication Has a comprehensive understanding of business process improvement benefits and risk management Good understanding of Agile and SCRUM practices followed during Salesforce development implementation and maintenance project Minimum Salesforce certified o Administrator o Sales Cloud Consultant o Service Cloud Consultant o Platform App Builder Accountabilities Which accountabilities are linked to the competencies to be able to successfully execute the tasks What is the expectation of behaviour Support facilitation of collaborative workshops to define opportunities and idea generation Work with business customers and a cross functional project team to explore business problems Analyze and document conversations to extract key business insights and tell the story to business stakeholders and Project teams Bring business context into the solution space with a human centric philosophy and adopt agile methodologies throughout the project duration Knowledge and experience of lean innovation projects and methods Collaborate closely with a multi functional product team product owner designers and developers Assist the Product Owner with managing Product backlog and defining a Minimum Viable Product Aware of scrum Kanban and lean innovation frameworks Curious to learn and adapt to new ways of working and thinking Appreciate the impact of incremental and disruptive ideas innovation on ways of working and the greater business Ability to evaluate user needs and project priorities Have an understanding of the implications of technology on projects Able to communicate work effectively through storytelling and visuals Able to effectively manage and leverage stakeholders within Shell Have a strategic mindset of approaching business problems Have the mindset to adapt to agile ways of working design and lean innovation methodologies An interest in new ways of working and disruptive business ideas All in all you are a curious entrepreneurial mind who is not afraid of change and tackling the unknown Working closely with Product Manager Product Owner Development teams and Services Designers